FAQ

You have a Teasty question? Then sit down with a cuppa and we have the answers!

Tea and Purchasing Questions

  1. How are Teasty Teas created?

We are a small team of tea lovers with one goal, to create the best tasting tea experience. We search all over the world and meticulously select the finest ingredients to brighten up your day. Our team meets with local suppliers to ensure ethical processes are in place and the freshest tea quality is delivered to you.

  • How many cups will the tea leaf make?

    In most cases, 2 grams (or about 1 tablespoon) will make a perfect 8 oz mug of tea, but you can adjust to taste. Some like a mild, gentle tea, others like the flavour to really punch. We’re not here to tell you how to live your lives, but be mindful that a tea might seem bitter if left to steep too long!

    • What are the payment methods?

      You can purchase our products from the 'Shop' section of this website. 

      We accept payment from all standard credit cards, PayPal or Afterpay for our Australian customers. Afterpay will split your purchase into 4 manageable instalments.

       

      Shipping Questions

      • What is the shipping cost?

        Purchases over $60 will get you free shipping within Australia (over $80 for New Zealand). Worldwide shipping is at a flat rate of $20.

        • Do you ship worldwide?

          Yes! Only $20, flat rate. Thanks for asking!

          • When can I expect my Teasty Tea?

            You should be sipping your tea in just 3 to 10 business days. Although we do ship all orders on the next business day, local postal delays may occur. You can keep an eye on your parcel's progress with the tracking information provided and contact us if you have any trouble tracking your parcel.  

            COVID-19 UPDATE - All orders are sent with Tracked Shipping. While it is business, as usual, it can be expected to have a slight delay with your delivery.  Please be patient with the postal services. Your order will be with you shortly and tea is the perfect antidote for the pandemic blues, so we know it’s worth the wait!

            1. How do I track my order?

             Once shipped, your will receive an email with your tracking number.